We utilize an industry-leading chat partner that handles our filtering and can escalate concerning patterns to moderators (and we can reach out to you, if necessary).
This filter protects against vulgarity, sexual language, bullying, and sharing of personal information. If your child tries to share their address or phone number, for example, it will block this and not let it through.
The chat filter is very strict and makes it difficult for students to use any bullying or inappropriate language. The filter uses Natural Language Processing and proprietary algorithms to determine if a text contains a blacklisted word or phrase. The filter has been used for over a decade and has used knowledge gained from processing billions of messages each month in order to learn how users try to get around the filter and catch those tricks, such as: